Telekol can be the strategic partner of your Customer Service department.

We offer inbound channels and tools so we can always be ready to support your most valuable asset – your clients.

Our representatives will be trained according to your products and policies so they can always offer advice and real solutions to your clients.

Depending on your needs and requests we can offer service level up to 99%.

We offer two collaboration schemes:

• Outsource service on success fee basis. You only pay per each phone call taken.
• Cost per desk. It includes the agent placement with all the tools needed to provide customer service (hardware with full desk equipment, software). This is the perfect alternative if you want to increase your level of service or if you want to have a business continuity plan in place for your organization.

We are experts in debt management, we help your clients to pay their debts and increase your recovery rates.

Our team has wide experience in desk and field collection strategies and with the help of our advance tools we will provide permanent follow up to your portfolio until the debt is fully recovered. We understand that each case can be different therefore our representatives are trained to offer the best possible solution to each client according to your credit / risk policies and the best practices in the market.

We acknowledge that debt collection can be a complex process, therefore we try to be as supportive as possible and we treat each client with respect, following Code of conduct plus all local and international regulations.

We offer two collaboration schemes:

• Outsource service on success fee basis. You only pay per each IDR collected.
• Cost per desk. It includes the agent with all the tools needed to perform desk collection of your portfolio. This is the perfect alternative if you want to increase your desk collection or if you want to have a business continuity plan in place for your organization.

One of the many challenges of any company is to increase sales performance. We can be your partner on Telemarketing and Telesales strategies so your sales can grow without increasing your in-house team and always taking care of the costs.

Our team will approach your prospective clients in order to inform the benefits and unique features of your products, we will negotiate with them until they feel confident to acquire your products. Furthermore we would guide them regularly so they can become your repeated customers.

We offer following collaboration scheme:

• Fixed fee + Success fee. You will be charged by a small fixed fee plus a success fee whenever a sale is confirmed, this way you don’t need to pay for the full desk. You will be charged only if your company has a direct benefit (new sale).

Occasionally computers or systems have some issues which can affect your operations or the performance of your team. These situations don’t happen often but still you can manage your IT team structure efficiently, instead of having full-time employees you can outsource this type of support to Telekol.

Whenever your team needs some IT expert who can solve most frequent issues related to PC, laptop, telephony or networks our experts can assist remotely.

We offer two collaboration schemes:

• Outsource service on the hourly basis. You can create an hourly, monthly plan depending on your needs or the size of your team.
• Outsource service on the project basis.